Taking the first step is often the hardest — we make the rest simple
Here's exactly what happens from your first call to the start of treatment, so you know what to expect at every stage.
Our admissions process
Reach out, in confidence
Call, WhatsApp, or send a message through our website. You can reach out for yourself or on behalf of a loved one — every conversation is private and judgment-free.
Confidential assessment
A member of our clinical team will speak with you to understand the situation — symptoms, history, and immediate needs — so we can recommend the right level of care.
Personalised treatment plan
Based on the assessment, our team designs a care plan — whether that starts with medical detox, inpatient rehabilitation, or outpatient support.
Admission & orientation
On arrival, our team will walk you or your loved one through the facility, daily routine, and what to expect during the first days of treatment.
Treatment & ongoing support
Care continues through therapy, monitoring and — when the time comes — a structured discharge and aftercare plan built for lasting recovery.
What to bring for inpatient admission
Our admissions team will confirm the full list based on your treatment plan, but generally patients are advised to bring:
- A valid form of identification
- A list of current medications and dosages
- Comfortable clothing for the length of stay
- Personal toiletries and hygiene items
- Emergency contact information for family
Your privacy is protected. Every enquiry, assessment and admission at Virtue Recovery Hospital is handled with strict confidentiality. Information is shared only with those directly involved in your care, with your consent.
Payment & insurance. Our admissions team will discuss treatment costs and available payment options with you directly during your confidential assessment call.
Common admissions questions
Is everything I share kept confidential?
Yes. Confidentiality is central to how we operate — from your first phone call through treatment and discharge. Your information is never shared without your consent.
Do I need a referral to be admitted?
No referral is required. You, a family member, or a healthcare provider can reach out directly to begin the assessment process.
Can family members be involved in treatment?
Absolutely. We encourage family involvement where appropriate, and offer family therapy and support as part of many of our treatment programs.
How urgently can admission happen?
Reach out as soon as possible — call or WhatsApp our team and we'll guide you through next steps based on the urgency of your situation.
What forms of payment do you accept?
Our admissions team will walk you through treatment costs and available payment options during your confidential assessment call.